Returns and Exchanges
Osdko Return Policy - 30-day returns and exchanges
Not sure how to return or exchange a product? Feel free to contact us at team@Osdko.com and our customer service staff will assist you with your return or exchange needs.
Wireless device/accessory Return and Exchange Policy
You may return or exchange wireless devices and accessories purchased from Osdko within 30 days of purchase. Retain and review your receipt to determine whether you purchased from Osdko.
You are permitted to make one exchange. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Osdko.
Devices must be returned within the 30 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. Please review your service summary receipt and Customer Agreement to determine if an Early Termination Fee may apply.
If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. If you received promotional value when trading a device, and/or instant savings towards the purchase of a new device at the time of your trade, you agree that you will be charged for these values if you do not maintain active service on your new device for three billing cycles. Osdko will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device.
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. If you return a purchase that you billed to your wireless account, refunds will be credited towards your wireless account.
If you received your merchandise through a "Buy One, Get One Free" or similar offer and return only one of the items, your promotional offer will be canceled and a charge will appear on your next month's bill for any promotional benefit associated with the offer. If a device purchased as part of a BOGO offer is being exchanged for the same make and model, only the item that is being exchanged needs to be returned. For additional information, please see the terms and conditions of the promotional offer.
If Osdko must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee.
Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered.
Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.
Return address: SUITE B09, RM 4801, 48/F HOPWELL CENTRE, NO.183 QUEEN'S, RD EAST WAN CAI, HONG KONG
Gift card returns
Gift cards are not eligible for return or exchange, except as required by law.